Free shipping with code: FREEAUSHIPPING when you spend +$50 Spend $50 for free shipping! Code: FREEAUSHIPPING

FAQs

 Shipping

Q - How much does shipping cost?

A - We ship Australia wide and charge a $9.95 flat fee on all orders. Free shipping on order $50 and over with code: FREEAUSHIPPING entered at checkout. One discount code to be used per transaction. 

Q - How long will it take for my order to arrive?

A - All orders are shipped via Australia Post with a lead time of 2-6 business days from the date of dispatch unless described otherwise on the product page. You can track your order with the tracking number that is provided. 

Within the state: 2 - 5 days.

Interstate: 3 - 6 days.

*Expect delays during big sales and some delays still from Covid19. Unless otherwise stated on the product page of delivery time.

Q - Where is my order?

A - After placing your order you will receive confirmation via email. Once your order has been fulfilled at our warehouse we will send you the tracking number via email. If it has passed the estimated delivery time frame get in touch and we will be happy to assist you further.

 

Returns

Q - What is your returns policy?

A - We have a 100% satisfaction money back guarantee within 30 days of purchase. Simply provide proof of purchase and we will refund your purchase cost. You can find full details of on the “returns” page.

Q - How do I return my purchase?

Please send all refund and returns enquiries to luxurylasheandlocks@gmail.com where we can fulfil your request as quickly as possible.

 

Checkout

Q - How do I use my discount code?

A - Once your shopping is added to cart select "checkout" which will take you to the next page where you can then paste your code into the discount code box